Transform Customer Experience
Leverage AI insights for real-time measurement of customer experience across various consumer-facing businesses.
Insights
A new era of Shopper Research
Ethnography At Scale
Shopper Led, Not Tool Led
Behavioral Analysis on Steroids
Shoppers are not beholden to a questionnaire
Shoppers tell the story in the format they prefer
Stakeholders can ask any question from the shopper generated data
No limits on number of shoppers
End to end experience recorded
Capture every moment and every step of the journey
Chat with the shopper during the interaction
Capture emotions and behavior at every touchpoint of the journey.
Identify and prioritize topics/ issues most important to them
Deep dive into individual experiences or aggregated trends
Who can benefit?
the platform serves diverse quantitative and qualitative research needs while delivering consistent data quality and analysis capabilities
Mystery Shopping
AI-native mystery shopping that records authentic on-site reactions in real time
AI-scaled unscripted research for digital interfaces to surface frictions and wins
Get real-world intel on competitors’ products, pricing, and service—on their turf
Analyze every touch point with AI to surface unscripted pain points and experience delights